Quarto Group
A comprehensive cleaning specification is delivered to Main Entrance Foyer, Offices Meeting Rooms, Boardroom’s, Open Plan Work Areas and Washrooms. Periodic Works including Carpet and Seat Cleaning, Hard flooring Strip and Resealing works. Window cleaning is also provided. Mobile teams provide rapid response for any unexpected or emergency incidents.
European Cleaning Senior Management regularly visit site and attend site meetings to engage with Site Facilities Manager and encourage a working together approach, we have found this improves standards and ultimately the experience for the customer. A Quarterly Review is carried out to monitor all areas of the contract, this assists in providing a circle of continuous improvement.
Our relationship with Quarto Group has enabled us to work together providing new techniques and identifying innovations such as a range of eco cleaning products and energy saving equipment.
We have held the contract at Quarto Group, London since January 2016. The premises are set in North London the building is currently occupied by approx. 150 staff.
The Staff
Our Operations Manager oversees a team of part time operatives and they are trained to deliver great standards and have the opportunity to extend their skills further with BICSc and NVQ training.
Giving our staff the opportunity to further their skills with such qualifications gives them the sense of worth and makes them feel part of a valued team. This has helped us retain our quality of people and staff turnover being very low, therefore helping us to maintain high standards and consistency.
Conclusion
The work and trust between our client and the European team combined with our installing a fresh enthusiasm and pride in the job culture amongst the cleaning team has led to consistent high level service. It is vital that we ensure the Quarto Group is properly represented at all times. The Exclusive Management Team continue with support to the on- Site team with weekly visits to ensure that we go out of our way to continually deliver a cleaning service that exceeds expectations.
